Emphasize Process:
It makes sense to focus on process because process–related overhead is one of the things you want to reduce in an efficient communications management scenario, and, because understanding your process lets you focus on aspects of telemanagement that offer greatest ROI. Implementing business process can eliminate approximately 20% of telecom charges because improved process provides better support for big decisions, like contract negotiations, because it improves chargeback and invoice–checking disciplines: focusing these (resources) on activities that can save real money.
Communications Convergence 2003
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PROCESS-IT
Procurement, Dispute Resolution and Telecom Invoice Management
Procurement Management As an extension of your staff, we take on the frustrating and time–consuming task of provisioning, cancellation and order tracking for you. Our centralized procurement and processing system eliminates thrifty billing and loose lines and circuits. Telecom specialists paired with monitored order tracking ensures that new service is properly ordered against contract, existing service is properly and timely disconnected and inventory is continually updated. Telecom invoice audit then ensures that transactions are implemented properly. |
Dispute Resolution Management Telecommunications companies make mistakes. They also wear you out trying to correct mistakes and/or receive credits. Our unique dispute resolution management system ensures follow through and corrective action in the shortest time frame possible. A significant challenge and time–consuming task for all companies is contacting their carrier in an effort to correct an error and seek a credit. From start to finish, it is common for the process to take many hours over several months. Too often companies wear down in the process or believe they cannot reach resolution. Be prepared for time–saving and happy employees when you decide to let our experts process your disputes. |
Invoice Management Efficient telecom invoice processing includes tracking, telecom audit, approval and payment within an organized, information–rich system. For companies wanting to improve their own internal process, our team can provide education and system implementation. For companies wanting to offload payables staff, Hawthorne | James provides a complete outsourced solution. We receive all communications invoices on your behalf, conduct telecom audit for rate, tax and service, pay the invoices and provide you with GL coding and other communications financial reports. As part of the telecom audit and approval process, we resolve errors, overcharges, and incorrect charges. |
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