We're Independent
Hawthorne | James is an un-biased and independent Telemanagement Services firm. We are vendor-neutral and recommend and work with all carriers, network suppliers and equipment vendors that have competitive rates and superior quality of service.

We're On Your Team
As an extension of your team, we work only in the interests of your business, not the interests of suppliers. Unfortunately, most businesses receive their telecommunications advice from sales people selling carrier services or equipment. We believe this biased approach does not serve the consumer. As you've probably experienced, in the short term, decisions are based heavily on response and attention. In the long term, lack of response and attention leads to absence of telecom management and breakdown in results.

We assist organizations through active management of all telecommunications. Active management of any business need or process produces results.

We're Flexible
Our services are always delivered with flexibility. Although we emphasize standardized telemanagement processes, we always first ask what you want to achieve and then help you find the solution.